If you haven't seen it yet, Dr. Atul Gawande has another great New Yorker article on healthcare. This time, he does on deep-dive on the super-efficient restaurant chain, Cheesecake Factory, and basically talks about how healthcare is....well, nothing like that. Click here for the full article (warning; it's long!)
Outside of getting an insider's guide to the wonderful world of Cheesecake Factory operations, I like the story he tells about his mom getting a total knee replacement...you get a sense of the high variation in healthcare, among and even within hospitals....and how some forward-thinking doctors were able reduce variation and give his mother some high-quality healthcare!
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